For the most
accurate and up to date description of coverage,
please view the actual contract here: Interstate
Diamond Plan Contract
Parts listed are not covered. For all
Coverage levels, this Vehicle Service Contract Provides
NO Coverage or Benefits for the following:
A. Any failures occurring during the
first thirty (30) days and one thousand (1,000) miles
from date of contract purchase are not covered if this
is a used vehicle contract with a waiting period.
B. The following parts: carburetor; battery;
battery/battery pack on hybrid/electric vehicles; shock
absorbers; manual transmission clutch assembly; friction
clutch disc and pressure plate; throwout bearing; manual
and hydraulic linkages; distributor cap and rotor; safety
restraint systems (including air bags); glass; lenses;
sealed beams; light bulbs; brake hardware; all exhaust
and emission components except those specifically listed
under the coverage section of this contract; weather
strips; all trim, moldings, handles, knobs or dials;
bright metal; chrome; upholstery and carpet; paint;
outside ornamentation; bumpers; body sheet metal and
panels; tires and wheels/rims; GPS navigation systems;
phone systems; tv/video/entertainment systems and internet
access systems unless luxury electronics option has
been purchased by you and accepted by us.
C. Maintenance services and parts described
in your vehicle’s owner’s manual as supplied
by the manufacturer and other normal maintenance services
and parts including, but not limited to: alignments;
wheel balancing; tuneups; spark plugs and spark plug
wires; glow plugs; hoses; drive belts; brake pads, linings,
shoes, drums and rotors; wiper blades.
D. Shop supply charges; epa disposal
fees; special order parts shipping cost; parts locator
research fee; storage fees; filters, lubricants, coolants,
fluids and refrigerants except when replacement is required
due to a covered failure.
E. Any component not covered by the vehicle
manufacturer for the full term of the vehicle warranty
F. Any failure resulting from collision;
internal or external fire; theft; vandalism; riot; explosion;
lightning; earthquake; freezing; rust or corrosion;
windstorm; hail; water or flood; acts of god; acts of
war; acts of terrorism; salt; environmental damage;
contamination or loss of fluids, fuels, coolants or
lubricants; abuse; negligence; lack of normal maintenance
required by the manufacturer’s maintenance schedule
for your vehicle; improper servicing after the effective
date of this contract; sludge build-up or failure to
maintain proper levels of lubricants and/or coolants;
not protecting the vehicle from further damage when
a failure has occurred.
G. Any repair or replacement of a covered
part if no failure has occurred regardless of repair
facility recommendations; or if the wear on that part
has not exceeded the field tolerances permitted by the
manufacturer; any repair not specifically authorized
H. If any alterations have been made
to your vehicle or you are using, or have used, your
vehicle in a manner not recommended by the manufacturer.
This will include, but not be limited to: the failure
of any custom or add-on/aftermarket part regardless
if supplied by a franchised dealer or not; any frame
or suspension modifications; lift kits; oversized/undersized
tires or wheels; trailer hitches; unauthorized modifications
to any system.
I. If your odometer has ceased to work
and repairs have not been immediately made; the odometer
has been altered in any way subsequent to purchase;
or if vehicle’s true mileage cannot be determined.
J. Any liability for property damage,
or for injury to or death of any persons arising out
of the operation, maintenance or use of your vehicle,
whether or not related to the parts covered. Loss of
time, profit, inconvenience, or any other loss that
results from a failure (except as provided under the
benefits or coverages herein.) this contract does not
provide coverage for damages for bad faith, punitive
or exemplary damages, personal injury including bodily
injury, property damage (except as specifically stated
in the contract) and attorney’s fees.
K. Repairs to seized or damaged engines
due to continued operation regardless of cause or without
sufficient lubricants or coolant. You are responsible
for making certain that the oil and temperature warning
lights/gauges are functioning properly. You must pull
off the road immediately and discontinue vehicle operation
when either of these lights/gauges indicates inadequate
protection or performance or when overheating occurs.
L. Salvaged title vehicles; when responsibility
for a repair is covered by an insurance policy; warranty
from the manufacturer including extended drive train,
major component or full coverage warranties; a repairer’s
guarantee/warranty; or failures for which the manufacturer
has announced its responsibility through any means,
including recall campaigns and factory service bulletins.
M. If your vehicle is used for towing
a trailer or other object or vehicle without being equipped
with a factory installed or authorized tow package;
or is used for commercial purposes, including, but not
limited to, rental, taxi, limousine, livery or shuttle,
towing or road repair, construction, farming or agricultural
purposes, job site activities, hauling, police or emergency
services, principal off road use, racing, competitive
driving, snow removal, route-work, service or repair
unless commercial use option has been purchased by you
and accepted by us.
N. Any failure occurring prior to the
contract purchase date, or if information provided by
you or a repair facility cannot be verified as accurate
or is found to be deceptively inaccurate.
O. Any failure occurring outside of the
united states of america (50 U.S. States and the District
of Columbia) or Canada.
P. Damage caused by pre-ignition detonation,
pinging, improper/contaminated fuel or improper engine
OPTIONAL LUXURY ELECTRONICS COVERAGE:
GPS Navigation System:
Navigation display unit, navigation control module,
navigation system wiring harness. The following parts
are specifically excluded: antennae; cables and wiring.
Phone System: Charger/cradle,
microphone, speakers, phone. The following parts are
specifically excluded: antennae; wiring & cables.
TV/Video Entertainment System:
LCD screen (10" or less), RF modulator,
video cassette player with auxiliary inputs (No recording
capability), digital video disc player, power converter.
The following parts are specifically excluded: remote
control; cables and wiring; headphones.
Internet Access Systems:
Power converter, satellite
CAR RENTAL: We will,
in the event of a Failure covered by this Contract,
pay or reimburse You for receipted expenses to rent
replacement transportation (from a Dealer or licensed
rental agency) while Your Vehicle is undergoing repair.
Such payment shall be limited to thirty dollars ($35)
for each eight (8) labor hours, or portion thereof,
of applicable labor time necessary to complete the repair,
up to a maximum of one hundred seventy five dollars
($175) per occurrence. This Coverage does not apply
to time waiting for parts or other delays beyond the
control of the repair facility. In the event of a major
component (engine, transmission or drive axle) replacement,
a maximum of five (5) days of parts delay Coverage will
be afforded provided additional authorization is obtained
from Administrator (except where prohibited by law).
TRAVEL EXPENSES: We
will in the event a Failure covered by this Contract
occurs more than one hundred (100) miles from Your home,
reimburse You up to seventy-five dollars ($75) per day
for up to five (5) consecutive days for receipted motel/restaurant
expenses (except where prohibited by law). The date
of Failure will be considered the first day of the five
(5) day maximum period.
EMERGENCY ROADSIDE ASSISTANCE
Towing / Road Service / Lockout:
In the event Your Vehicle is disabled, We will dispatch
a service vehicle to Your location to assist You.
In the event Your Vehicle is unable to continue under
its own power Your Vehicle may be towed to a location
of Your choosing. We will pay the first seventy five
dollars ($75) of any roadside assistance requested.
Additional costs exceeding the first seventy five
dollars ($75) are Your responsibility and payment
will be expected at the time service is rendered.
When calling for towing or road service You must call
the following toll-free number: 1-800-492-6762. You
will be required to give the representative assisting
You the following information: Producer Code –
28244, Your Vehicle Service Contract Number (located
on the front right hand corner of the Declaration
Page) and Your Plan Letter which is S.
Coverage: You are
entitled to one (1) service per 72-hours. We will
pay the first seventy five dollars ($75) for any of
the following requested services: towing; battery
jumpstart; flat tire change; essential fluid delivery
(You are responsible for the actual cost of the delivered
fluids i.e. gas, oil, water, etc.); locksmith (cost
of replacement keys is not included).
the event Your Vehicle is disabled and You contracted
for any of the above covered services on Your own,
You will be able to submit Your original receipted
road service expenses for reimbursement consideration.
Reimbursement will only be considered when properly
licensed and insured providers provide a covered service;
private citizen services are not reimbursable. Your
reimbursement for towing is seventy five dollars ($75).
Reimbursement for any other roadside service including
locksmith services is seventy five dollars ($75).
You must send Your original receipted roadside bills
along with a completed claim form to the Administrator.
Claim forms may be obtained from the Administrator.
For the most accurate and up to date description of
coverage, please view the actual contract here: Interstate
Diamond Plan Contract